LoanPro enhances every aspect of the borrower, agent, and back-office experience. We’ve built out tools to help automate tasks and communication, give borrowers insight and control over their finances, and streamline the everyday tasks your agents perform to help them stay efficient and get more done.

This article will walk through those features at a high level, linking out to more in-depth articles on specific tools.

Enhancing your borrower experience

LoanPro gives you the tools to elevate your customer experience, helping borrowers stay on top of their accounts while also reducing your own agents’ workload through self-serve tools.

The customer portal provides a modern, self-service interface where borrowers can view their account details, make payments, and manage their loan information on their own time. (We also continue to support our legacy customer website, an older tool with less functionality than the customer portal.)

With personalized communication, you can tailor messages to individual borrowers based on their account status, payment history, and preferences. This targeted approach helps ensure your borrowers receive relevant information exactly when they need it, while also maintaining compliance with rules like TILA, Reg Z, and TCPA.

Streamlining agents' workloads

LoanPro’s tools for servicing and collections agents all focus on simplifying and streamlining their work, letting them focus on cerebral tasks instead of busywork.

Configurable agent walkthroughs guide them through complex processes step-by-step, and account queues serve them the accounts needing attention, cutting down navigation time. Agents can quickly process payments, make adjustments, manage documents, and perform other account activities without switching between multiple systems.

Dedicated collections tools also help manage delinquencies and defaults. Your team can track late payments, set up payment plans, and enroll borrowers in hardship programs with just a few clicks. Collateral management and tracking gives agents visibility into secured assets, helping them monitor collateral value and status throughout the account lifecycle.

And when loans reach their end, the process of payoff, closing, and archiving accounts ensures nothing falls through the cracks. Agents can calculate payoffs, process final payments, close accounts properly, and archive completed loans for future reference.

Optimizing the back-office

Management and operations tools give you the visibility you need through reporting that surfaces key metrics and trends. LoanPro’s reporting tools give you total visibility into your portfolio, whether through pre-built reports, ad hoc analytics, or a direct connection to the database.

LoanPro also gives back-office staff deep configurability, allowing them to fine-tune programs and processes to your own custom business logic. Smart checklists, for example, allow you to track multi-step processes like bankruptcy or hardship enrollment, with each checklist item (and any automations it triggers) tailored to your needs.

The Automation Engine lets you build custom workflows based on your business logic, reducing manual tasks and minimizing errors. Similarly, customer communication can be automated to send reminders, disclosures, and other messages, while alerts notify your team when action is needed.

Our portfolio management tools like Smart Verify and BankruptcyWatch give you a bird's-eye view of your entire loan portfolio, helping you spot trends, assess risk, and make data-driven decisions about your lending operations.