In addition to our newer customer portal tool, LoanPro also continues to support our older customer-facing website. It’s  a customizable, no-code solution that provides a straightforward way for customers to manage their loans and leases (but not line of credit accounts). With a modern, user-friendly design, the website lets customers make payments, update personal information, download statements, and more, all in one convenient platform.

While the website does offer customization options, it’s important to note that it isn’t as configurable as other parts of the LoanPro software. This makes it a great fit for small lenders who might not have the resources to build their own site, or as a temporary solution for larger lenders while they work on developing their own custom website.

Highlights

The website is a white-label solution, meaning you can tailor it with your company’s colors, logo, and branding to create a consistent customer experience. Beyond these visual elements, you can choose between two different layouts to suit your needs.

In Settings > Website, you’ll find options to add various pages to the customer-facing website. You can decide which pages to display and what content to include on them. For more details on configuring these pages, check out our customer website settings article.

The content of each page is entirely up to you. Some pages provide specific fields for information, such as phone numbers and emails on the Contact Us page, while others offer a blank field where you can enter any text you like. You can edit these pages using a What-You-See-Is-What-You-Get (WYSIWYG) editor, which functions similarly to a word processor, or you can work directly with HTML for more precise customization.

Setting up a customer-facing website

If you would like to create your own customer-facing website, the following articles will explain how to configure the settings for each page and manage customer access.

• Customer website customization and styling
• Customer website settings
• Customer website authentication and access settings

Build your own website

As an alternative to using LoanPro’s pre-built customer-facing website, you can build your own website to tailor the experience to your borrowers’ needs. To achieve this, you'll need to use LoanPro's API to send and receive information. To learn more about this process, visit LoanPro’s API documentation.