Thank you for your interest in LoanPro. There are more articles in our knowledge center than are currently available to you. To view all content, please log in.

Intro to Tools

Table of Contents


Audience: Loan Servicers or Collectors, Upper Management, Developers, Accounting, Loan Servicing/Collections Managers, Administrators, Compliance, Data


In LMS, the tools tab serves as a hub for various features that make it easier to perform certain tasks in the system. In this article, we'll be going over the basic information on features that exist under the tools tab. The tab consists of nine different tools:

  1. AutoPay Manager
  2. Customer Communication
  3. Servicing Queue
  4. Credit Reporting
  5. Notification Engine
  6. Restore
  7. Quick Quotes
  8. Escrow Analysis
  9. Loan Admin Tools


Below, we'll explain each tool in order as they appear under the tab.

Tools Description
AutoPay Manager

The AutoPay Manager allows you to view information about all AutoPays that have been processed. You can filter your search by key word, status, type, method, frequency, and by a date range. You also have the ability to search based characteristics of the loan. Information is shown for each individual AutoPay in columns, which are also customizable; in other words, you can choose what information you want to see about your AutoPays. Under the options column, you have the option to see more about an AutoPay's history, or, for failed AutoPays, you can cancel, retry, or revert the status to pending.

For more information, take a look at our AutoPay Manager article.

Customer Communication 

The Customer Communication tool has tabs for each method of communication with borrowers: email, SMS, and Smart Mail House. Using these tabs in the tool, lenders can easily create communications for their borrowers and view their communication history. It also has tabs for custom forms and billing, which allow you to create custom forms and billing statements for borrowers.

If you want more information on how this tool works, you might find the Customer Communication Overview helpful.

Servicing Queue

The Servicing Queue tool allows you to assign a list of loans to a specific collections agent or a group of collections agents. You can also view any existing queues. Each queue can be assigned a title, agent, type, and strategy, and when you look at the queues, you can see their status, the total number of loans in the queue, and their completion percentage.

Our Servicing Queue 101 article has more information about the Servicing Queue tool if you need more in depth information.

Credit Reporting

With the Credit Reporting tool, you can export customer data which you can then send to Credit Manager to report borrower credit.

To learn more about credit reporting in LMS, take a look at Credit Reporting – The Basics.

Notification Engine

The Notification Engine is a hub for viewing all of your notifications and creating system notifications in you company account. This includes reminders within the system, event and trigger based notifications, and system notifications, along with the ability to filter those notifications to more easily find what you need.

For more information, check out our article on the Notification Engine.


If you delete an account, the Restore tool allows you to "un-delete" it for a fee.

If you need more information about our Restore tool, take a look at Restore a Deleted Loan.

Quick Quote

LoanPro's Quick Quote tool allows servicers to run a loan calculation without creating a permanent loan, which lets you see what a potential loan's numbers and data would look like. The quick quote can then be converted into an actual loan if desired, but it will otherwise be automatically deleted from the system.

Our Quick Quote article will be helpful if you're looking for more information on this topic.

Escrow Analysis

The Escrow Analysis tool is generally needed when they are first created and once every year after. Escrow analysis allows you to ensure you're collecting the correct amount of money in your escrow buckets for the needs of the loan.

For more information on how the Escrow Analysis tool works, read our article Escrow Analysis Overview.

Loan Admin Tools

This tool allows you to run rule evaluations for groups of loan when needed. Rule evaluations are usually run with daily maintenance, but there are times when you may want to run it outside of the typical time, such as when a change has been made or an account or transaction is made.

Take a look at our Loan Admin Tools article for more information.

Where Does the Tools Tab Fit? 

Although the tools in the Tools tab perform actions at the tenant-wide level, they also work in tandem with the loan-level tools available. This makes it easier to fulfill small servicing tasks over all loans in the LMS. 

For example, the AutoPay Manager pulls up a comprehensive list of loans using Autopay with a variety of management options. So, instead of opening the AutoPay tab in each loan one at a time, a servicer can go to the Tools Tab > AutoPay Manager and perform the services needed in one place. 

The Servicing Queue tool can also help perform loan servicing tasks at the tenant-wide level. Using the Servicing Queue, agent users can navigate from loan to loan instead of searching for each loan they are assigned to. 

Understanding how the Tool tab works with the other tools that LoanPro provides creates solutions for accomplishing tasks and services efficiently at scale. 

This Feature is Not 

  • The tools in the Tools tab are not the only tools that you can use in the LMS. It gives easy access to a number of useful tools at the tenant-wide level, but there are also many other tools that you can use within the system. Some of these are at the individual loan-level like Setup Tools and Customer Tools

What’s Next?

This article only covers the very basic information about each tool. For more in depth information about how each tool works, you should read our articles written specifically for the tools.

Written by Andy Morrise

Updated on May 15th, 2024

Have Questions?

Contact Us