Dashboard Card

The Dashboard Card at the top of the page provides some of the account's basic data—Amount Past Due, Days Past Due, Current Payoff, Principal Balance, the amount of the next payment, the next payment's due date and the amount due plus the amount of the next payment. You have the option of making a payment directly from this page by clicking the ‘Make a Payment’ button on the right.

You also have the option of enabling AutoPay on the borrower's account by clicking the ‘Enable AutoPay’ button. This will take you directly to the AutoPay page in the account. 

Dashboard Numbers

The Dashboard Numbers widget contains a few data points from the Dashboard Card along with additional information that provides a general overview of the account's activity.

Payoff Breakdown

The Payoff Breakdown shows the current payoff amount of the loan, along with a visualization of what goes into the payoff amount, such as principal, interest, and fees. If you hover your mouse over each section of the breakdown, you can get the exact numbers.

Latest transactions

The Latest Transactions widget will display the five most recent transactions on the account, including AutoPays, payments, fees and charges, credits, and advancements. Information about each transactions’ type, amount, and date of application will be shown. If you click on the View All link at the bottom of the widget, you will be redirected to Reports > Transactions, where you can run a comprehensive report on any and all transactions in the system.

Past Due

The Past Due widget shows a line graph displaying the amount past due has changed each week over the last 90 days. Clicking the ‘View All’ link will open a new window with a bigger and more detailed view of the same information that will allow you to customize the date range shown in the line graph.

Total Paid

The Total Paid widget shows a breakdown of how much principal, interest, escrow, etc. that a borrower has paid up to the current date. It takes into account all payments that have been made without regard to how individual payments were allocated.

Payments Breakdown

The Payments Breakdown displays the last five payments made and how each payment was distributed.

Walkthrough

This widget allows users to see a custom list of Walkthroughs. These also function as shortcuts for users to begin using the walkthrough immediately by pressing the play icon next to the walkthrough. If a loan does not meet the criteria, the walkthrough will not be available and will have a red ‘X’ icon that cannot be clicked. 

The Dashboard tab in the Old Loan Profile View has the following sections of information: Dashboard, Statistics, Payoff and Note Manager. These sections cannot be customized to include other areas of the account, but you can determine what kind of information is presented in each of these sections in your tenant-level settings.

Dashboard

The Dashboard section shows important account numbers, and some of the rows can be expanded to give more detail. The available numbers in the default account dashboard view include:

• Amount Due: This is the amount that is currently due on the account. If you click the label, a breakdown of the amount due will be shown.
• Days Past Due: This is the number of days the account is past due.
• Next Payment Due Date: This is the next date on which a payment will come due. This will always be a date in the future. This is not the furthest in the past payment that was missed on the account.
• Next Payment Amount: This is the amount of the next payment that will come due on the account.
• Remaining Principal Balance: This is the principal balance on the account. This number takes into account all future payments that have been made on the account. If you would like to see the principal balance for today that only includes payments that applied to the account through today’s date, look in the reports tab of the account under Calculated > Calculated Account History.
• Escrow Balance: This is the escrow balance on the account. Expanding this row will show you the overall escrow principal balance and the balance on any escrow buckets in your tenant. 
• Amount 30+ Days Past Due: This is the amount on the account that has been past due for at least 30 days.
• Last Current: This is the most recent date on which the account was current.
• Frequency: This shows the payment frequency on the account. 
• Computation Fields: To view any Computation Fields that are displayed on the account dashboard, click the label to expand this row.

You can add or remove any numbers from this list in your custom loan view settings.

Statistics

The Statistics section shows a graphical display of the amount and days past due, the percent the account is paid off, and the breakdown of payments made on the account between different payment portions (e.g. interest, principal, etc.). You can configure what kind of data you want to be available to view in your custom loan view settings. 

To view all of the statistics on the account, click the ‘More’ button at the top right of the section. 

Payoff

The Payoff section lets you view the current payoff, or the payoff starting on any date you enter in the provided field. 

Note Manager

The notes section lets you view notes that have been added to the account and also lets you view and update the account alert. Additionally, you can add an ‘Agent Action & Results’ sub-section as part of the notes section. This is done when setting up account dashboard views.