In LoanPro, borrowers and their accounts are saved as separate entities with a many-to-many relationship—each account can have multiple borrowers or co-borrowers, and each borrower can have multiple accounts open. What’s more, different accounts can be linked together, enabling you to split a payment between them.

This article will cover the different ways to link borrowers and accounts together.

Linking customers to accounts

To link a customer to an existing loan or line of credit, first navigate to it with the Account Manager. Within that loan, head to the customer tab and click “Add/Manage”. Click on the “Add/Manage” sub tab under the “Customer” tab.

Click "Add New Customer" to enter information for a customer that doesn’t exist in the system. "Link Existing Customer" lets you link a customer that has already been created.

Click the “Link Existing Customer” button. 
 

Use the keyword search field to find customers you want and click the checkbox next to them. Once you have selected them, click ‘Link’.

After linking customers to the account, you can choose which customer is the primary and which are secondary or additional customers by clicking the keys in the top right of each tile.

Click the key icons at the top right of the customer boxes in the “Add/Manage” page. The gold key lets you set the customer as primary and the blue key lets you set them as secondary. The green key sets them as an additional borrower—an involved party who isn’t financially responsible for the account, like an attorney.
 

Linking installment loans

Each loan can be linked to one other, with multiple loans linking back to one account. To link two loans together, navigate to Loan Settings > Account Link inside one of the loans you want to link.

You will see that you have options at the top of this section for “Linked To” and “Linked From.” You can only link "to" a single loan. To do this, select ‘Click Here’ or click the pencil icon to edit existing links.

A list of available loans will appear. To link a loan select the check box to the right. Once you’ve selected the loans, click ‘Next’. There you’ll be presented with the following options:
 

Once you have selected the options you want, click 'Save'. Linked accounts will be displayed in the Account Linking tab.

Parent-child linking

Parent child links multiple accounts to one parent. When a payment is posted to the payment account, you’ll be able to divide it among all the child loans at a percentage you specify.

First, open the loan you’d like to assign as the parent loan. Within the loan, navigate to Loan Settings > Account Linking > Parent-Child Linking. 
 

Click ‘Add’ to select which loans to link as ‘children’. Check the box to the right of each loan that you want to link, then select 'Next'. You can also use the keyword and status filters to search for the loans you want.

Next, on the Configure Enrollment tab, you’ll define which of the child loans should receive funds when a transaction is posted to the parent loan. To enroll a loan, click the checkbox in the "Enrolled" column. You can also define what percentage of the parent transaction should go to each child loan. These percentages should add up to 100%. If you would like the percentages to be calculated automatically based on the total balance of loans enrolled, select 'Calculate Percentages'.

If there are any issues with the configuration, warnings will appear at the bottom of this window. Once you have entered the configuration information, click 'Save'.

Once loans are linked, they will be shown on this tab. The parent loan will display an 'Edit' button but child loans will not, because the link can only be changed at the parent level. All the loans in the parent-child relationship will be shown. The loan located at the top and listed in gray is the parent loan. If you look at this tab on a child loan, the child loan will also be highlighted. The Account Number links to the left are clickable, and will take you directly to the associated loan.

To unlink a child loan from the parent loan, navigate to the Account Link page inside a loan account. Click on the 'Edit' button and then go to the 'Configure Enrollment' page. On this page, all of the children's loans will have a delete icon located on the right. Use this icon to remove the child from the parent loan. After removing a child loan linked to a parent loan, you may have to change the percentage amounts so they add up to 100% again.