Secure Payments reports
Getting reports and data from Secure Payments.
In this area, you can run a Transaction History Search, view NACHA or CPA-005 files and history, and see your own usage history.
Transaction history search
The transaction history search lets you search through customer transactions. From this page, you can filter through results, get NACHA batch IDs, and get additional information about each transaction.
There are several ways to filter search results:
| Filter | Description |
| Keyword | Enter any keywords you want to use to filter the results of your transactions into the “Search” field. |
| Date | To view transactions that occurred in a specific date range, use the drop-down to choose the date range. Options include the past day, week, month, or quarter; from the beginning of the year to the current date; and a Custom Range, which lets you select a start and end date. |
| Status |
Use this drop-down to filter transactions by status. There are five possible transaction statuses:
|
| Operation | Operation refers to the direction in which funds are moving. Process shows only payments, Credit shows only funding transactions, and Any shows them both. |
| Category | Use this drop-down to filter by transaction category. The available categories are Debit/Credit Card, Bank Account/ACH, and Canada EFT. |
| Batch ID | Use this drop-down to filter transactions by batch ID. |
| R Code | Use this drop-down to filter your search by the NACHA return code associated with each transaction. |
Most selections will automatically update your search results. If you are filtering by keyword, press Enter to run the search.
Once you have created a search, click the triple-bar icon in the top right corner to export them to a CSV file.
Transaction Summary
Select the lowercase 'i' icon next to any transaction to see its details (it's in the little red box in the picture above). Clicking it will display the following window which shows the transaction summary and history:
This window not only displays information but gives you the option to void a transaction or mark it as failed. Not every transaction will show you the option of "Mark Failed"; this is only available if the transaction is in 'Processing' status.
If you are marking a transaction as FAILED, an "R-Code" is required. Our NACHA Returns article explains what R-Codes are and lists all the available codes.
Summary Tab
This area shows basic info, as well as information about the account used to make the payment and the customer themselves.
Basic Info
Transaction details include the following information:
| Field | Explanation |
| Transaction ID | This is the ID of the transaction in Secure Payments. |
| Operation | This is the operation that will be performed on the payment. |
| Amount | This is the amount of the transaction. |
| Submit Date | The date and time (UTC) that the transaction was submitted to Secure Payments. |
| Batch ID | The batch ID that has been assigned to the payment. This is only applicable for NACHA payments. |
| Processor ID | The ID of the payment processor being used to process the transaction. |
| Processor Category | The Category of the payment processor being used to process the transaction. |
| Processor Name | The Name of the payment processor being used to process the transaction. |
| TX Status | This is the current status of the transaction within Secure Payments. |
| TX Response | This is the final NACHA return code of the transaction (e.g. R01). This is only applicable for NACHA payments. For a complete list of return codes see NACHA Returns. |
| TX History Note | This displays codes received by integrated processors for the transaction, and any messages associated with that code. |
Payment Information
Here's the information about the payment:
| Field | Explanation |
|
Loan ID |
This is the Display ID of the account for which the transaction is being processed. |
| Payment ID | This is the Display ID of the transaction within LoanPro. |
| Account Number | This is the number of the account from which the funds are being transferred. |
| Routing Number | This is the Routing Number of the account from which the funds are being transferred. |
Customer Information
And here is information about the customer:
| Field | Explanation |
| Customer Name | This is the name of the customer making the transaction. |
| Address | This is the address of the customer making the transaction. |
| ZIP | This is the ZIP Code of the customer making the transaction. |
| City | This is the city of the customer making the transaction. |
| State | This is the state of the customer making the transaction. |
| Country | This is the country of the customer making the transaction. |
| This is the email of the customer making the transaction. | |
| Phone | This is the phone of the customer making the transaction. |
| SSN | This is the social security number of the customer making the transaction. |
Transaction History Tab
If you select 'HISTORY', you can see the history of the transaction by status:
The statuses of a transaction can be pending, processing, failed, or voided.
Additional Information Tab
If you select the 'Additional Information' tab, the following can be displayed depending on the transaction:
Fields that may be included in the additional information tab are as follows:
| Field | Description |
| transaction_id | The ID of the transaction |
| response_code | This is the code for the response of the transaction |
| operation_success | This shows if the transaction was a success |
| status | This shows the status on the transaction |
| reason | The reason for the status of the transaction. |
| message | A message notifying you on a transaction. |
Swipe history
Swipe history shows all the purchases made through cards you've issued.
On the left, you can filter for the swipe's status, issuer, program, date, and amount. Each swipe shows that information, as well as the customer, card title, and Merchant Category Code (MCC). Clicking an individual entry brings up more detailed information about that swipe.
| Tab | Description |
| Events | This shows the history of events related to the swiped, like when it was authorized or voided. |
| Information | This shows a list of the swipe information Secure Payments receives from the network. |
| Memos | This area shows any memos or attachments connected to the swipe. |
| Enriched data | This shows any enriched transaction or merchant data that's available. |
Nacha files and history
This tab shows Nacha files you've generated, allowing you to search by date and manually generate a file.
For more information, check out our full articles on Nacha batch processing.
CPA005 files and history
This tab shows CPA005 files you've generated, allowing you to search by date and manually generate a file.
For more information, check out our full articles on CPA-005 files and batch processing.
Usage history
Under the Reports section of the left side panel in Secure Payments, you'll find the Usage History. The Usage History section of Secure Payments is designed to show your current balance and usage so you can see where you are spending money in Secure Payments. Your current balance is visible at the top left of the list of transactions. Underneath the balance are two drop-downs you can use to filter the list of transactions by date range or by service type. You can also search by a custom date range by clicking on the date range itself.
The transaction list is the main body of the page, where you can see the ID, Date, Service, and Action for each transaction. By default, the transactions list will show you a list of all transactions for the current month, but when you select a filter, the results will show in the transaction list. If you want to export the transactions list, click the button with three bars, then click the Excel icon that appears.
To the right of the transactions list, there will be a box that say 'Total Number Of Calls.' This will give a summary of how many call of each servicing type have occurred.
Was this article helpful?
Unclassified Public Data