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Customer General Information

Written by Andy Morrise

Updated on November 18th, 2022

Table of Contents


The General Information section when creating a new customer is intended to record the basic information about a customer inside of LMS. To find the general information page, navigate inside a specific loan to Customer Manager > Contact & Personal Information.

The General Information section contains the following fields:

Field Description
Customer Type The customer type is a way to identify who the customer is. There are three type options: individual, company, and flooring customer.  Individual customers are single human customers.  Company is for customers that are businesses or other organizations. Flooring customers are companies as well, but they are specifically businesses that are receiving loans to fund their inventory.
Import ID This field lets you designate an ID that can be used for future imports for a user. You can use the ID that LMS generates to identify the user when doing imports. Since you won’t know that ID until the user is actually created, it’s often useful to designate an ID yourself. The ID can also be derived from the customer’s other data, like date of birth plus initials.

The status lets you identify the user in a specific way. The default statuses for users are Active and Lead. If the customer is a potential borrower, you may designate him or her with the Lead status.

  • You can customize the list of customer statuses. This is a customer setting and can be found by navigating to Settings > Customer > Labeling > Status.
First Name This is the first name of the customer.
Middle Name This is the customers middle name.
Last Name This is the customers last name. Last names are formatted automatically by the system to start with a capital letter and all subsequent letters are put into lowercase. If you check the Do Not Case Format checkbox, the last name will not be given the default formatting. This is useful for names like McDonald that need two capital letters.
Social Security Number/ Social Insurance Number/ Employer Identification Number

This field is formatted in a specific way. It is important to uniquely identify your customers. This field will be correctly formatted and labeled depending on the country you choose in the customer’s address and whether the customer is an individual or company.

This information can be hidden from view in agent user role settings.

Drivers License Number This is the customers driver's license number. This field is not formatted in a specific way.
Date of Birth

This is the customers birthdate. This field is formatted in a specific way. All date fields in LMS include a date selection to make this process easier.

This information can be hidden from view in agent user role settings.

Gender This is the borrower's gender. There are three gender options: Male, Female, and Unknown.
Generation Code This is the borrower’s generation code if applicable (e.g. jr., sr., III).
Phone Number

The phone number consists of a formatted field and a drop-down menu. The drop-down adjacent to this field makes it so you can identify the type of phone (cell, home, office, etc.).

  • LMS does not restrict how many phone numbers can be added for a customer. To add a phone number, click the near the last phone number listed. You can also designate a phone number as primary or secondary by clicking the  icon or the icon (located near the phone number field), respectively. LMS also uses an integration to identify the type of the phone number (e.g. landline, cell company, etc.). This information is pulled automatically once a phone number is entered.
Sale/Transfer Personal Information This option is for CCPA compliance and allows you to keep track of which customers request their information not to be sold or transferred.


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