After completing the customer acquisition and underwriting process, lenders provide potential borrowers with an offer of credit, which is a proposed loan or line of credit based on the borrower’s financial history and needs. Other documents are sometimes needed to be generated and sent along with an offer of credit. The most common of these is a Truth-in-Lending (TILA) Disclosure. 

TILA Disclosure

When a lender sends an offer of credit to a borrower, they are required by federal law to include a Truth-in-Lending Disclosure. This document discloses the proposed terms and cost of the loan or line of credit to the borrower. This is a consumer protection regulation established by the Truth-in-Lending Act (TILA for short, and sometimes referred to as Regulation Z), and it provides the borrower a fair chance to review the offer and decline it if it isn't satisfactory. All lenders offering closed-end loans (like car and home loans) and open-end loans (like credit cards) are required to send TILA Disclosures.

A TILA Disclosure is required to include the following information:
 

Create documents with Dynamic Templates

LoanPro offers the tools Dynamic Templates and automated notifications to create documents. These tools will allow you to create one document and use it as a template for all your accounts instead of creating individual documents for each customer. You can also choose to use LoanPro’s e-signature tool to send documents to be electronically signed via DocuSign.

Dynamic Templates let you use variables, logic, and math to merge real-time borrower and account data into your custom templates. To learn more about this process and configure your own templates, reach out to your LoanPro representative. 

Creating a template

Dynamic Templates are created by using either Hyper Text Markup Language (HTML) or a Microsoft Word .docx file. When you generate, download, or print a form, it's then converted to a PDF. To create a Dynamic Template, navigate to Settings > Loan > Dynamic Templates > Form Management. Next, click 'Add' to create a new Dynamic Template.

There are a few setup options available to you when you begin creating a new Dynamic Template. It's best to determine these settings before you begin writing the body of the form. The setup options are as follows:
 

• Name: Name of the form. Clear, distinctive names will help servicing agents select the correct forms.
• Page size: Size of the paper the form will be printed on: 
  • Letter (8.5in x 11in)
  • Legal (8.5in x 14in)
  • Ledger (8.5in x 17in)
• E-signature enabled: Choose if the form can be sent to DocuSign for electronic signature. More information is available below. 
• Section: Assign the form to a specific section. This can be managed in Settings > Loan > Dynamic Templates > Sections.
• Document type: determine if a form will be created using HTML or via uploading a Microsoft Word .docx file.
• HTML: Use the text box and formatting options to make your form easy to read. You can also use the available variables to customize the data in the form. Note this option does not support media such as photos, videos, special characters, and emoticons. 
• Doc file: Drag and drop the Word file that contains your template to the drop zone, or click the drop zone to browse for the file on your computer. Your file can include variables. Type the variables into your Word document as they appear in LMS, and the system will recognize them.

Once you've added your form content, click 'Save'. Once the form is saved, you can use the available tools to preview, edit, or delete the form.
 

Generating a document from a Dynamic Template

There are a few different ways to generate a document from a  Dynamic Template within LoanPro. We'll explain how to do so on individual loan accounts and with the Dynamic Templates tool. 

Individual loans

This method is effective if you'd like to print multiple forms for a single loan account. Navigate to the individual loan account of your choice. From there, select Servicing > Dynamic Templates to see the available Dynamic Templates.

On this page, your company's list of Dynamic Templates is shown. The list consists of a checkbox, the Dynamic Template title, file type, and a PDF icon. The PDF icon allows you to generate the individual Dynamic Template listed. When you click this icon, the PDF for the form will be available in the 'Generated Dynamic Templates' section at the top of the list. The forms generated within the last 24 hours will appear here. You may also see a padlock icon. This icon is used to generate a DocuSign form, which is explained further down.

The checkboxes allow you to select multiple Dynamic Templates at a time for download. After selecting multiple forms, use the three-dots located in the top right corner of the page to export the forms as either a PDF or ZIP file.
 

Dynamic Templates tool

This method is effective for printing a form for multiple loans at once. To get started, open the Account Manager. Using the search options, filter the loans you would like to be included in your forms list. To add the loans listed in the manager, select their checkboxes. Then, select 'Create Dynamic Template' from the blue 'More' menu. 

After clicking 'Create Dynamic Template', you are sent to the ‘Dynamic Templates Tool’ page where you can decide which form to print. Simply choose the form you'd like for your customer(s) and click 'Generate Dynamic Templates'. (You can also access this page by navigating to Tools > Customer Communication > Dynamic Templates.) Clicking this button gives you a final option: you can create one PDF file containing all of your forms, or create individual PDF files for each form.

After generating the file, the 'Dynamic Templates’ text at the top of the page will show a small notification. Clicking this text will allow you to download the file you have just generated.

Sending Dynamic Templates

After generating a Dynamic Template, you can send it to the associated customer via Smart Mail House. To send a generated Dynamic Template, navigate to an individual loan again. Within the loan account, navigate to Servicing > Dynamic Templates. Like shown earlier, this page allows you to select Dynamic Templates saved within your account. Select the forms you'd like to generate and click the 'PDF' button located on the right. 
Next, scroll to the top of the page and locate the 'Generated Dynamic Templates' text. Clicking this text will display the 'Generated Reports' window. The 'Generated Reports' window displays some useful information regarding your generated Dynamic Templates. Here, you can see when forms were generated, by which agent user, how they were generated, and the options for the forms.
 

Click the pages icon to select the section you want to assign the document. You will also be asked to give the document a name that can be customized to the individual loan.

Click the mail box icon to send the form via mail. Next, you'll have the option to verify the address of the customer. If the address is correct, click 'Send' to send the form with your Smart Mail House configuration.
 

Creating a Dynamic Templates section

Dynamic Templates can be organized into sections to help you categorize them. Navigate to Settings > Loan > Dynamic Templates > Sections inside your company account. Click 'Add' to create a new ‘Dynamic Template’ section. Then, choose a name for your new section. Once you have determined a name, click 'Save' to finish.

Using Dynamic Templates and e-signatures together

Once you've mastered generating and organizing documents with Dynamic Templates, the next step is automating the sending and execution of them. This is where LoanPro’s integration with DocuSign comes into play.

Prerequisites

To use LoanPro’s e-signature feature, you first need to have a Business Pro account with DocuSign. If you don’t have an account yet, work with your regular LoanPro contact to create one.

When linking your account, you will need to provide LoanPro with the following information:

• Company name
• Contact address
• Contact name
• Contact title
• Contact email
• Contact phone number
• Type of industry

Additionally, you’ll need to set up custom fields in DocuSign to link your account with LoanPro LMS. The required custom fields are Loan System ID and LoanPro Document Name. To set these up:

1. Navigate to ‘Envelope Custom Fields’ in the DocuSign settings.  If you don’t see this option, you may need to upgrade to a Business Pro account or contact DocuSign support.
2. Click ‘Add Field’ to create a new custom field.
3. Use the names Loan System ID and LoanPro Document Name for the custom fields.
4. Ensure both checkboxes labeled ‘Show field to envelope creators’ and ‘Make field required for envelopes’ are checked. 
5. Click ‘Add’ to create the custom field. 
    

Configuration

Next, you’ll need to authenticate your DocuSign account with LoanPro and configure a webhook for notifications when a document needs a signature.

To authenticate with DocuSign, provide LoanPro with the following:

• DocuSign account username
• DocuSign account password
• API account ID
• Demo or production account

Once authenticated, the next step is to activate an event-based webhook called “E-Signature Requested”. This setup will be configured by our implementation team.

Enabling e-signatures for Dynamic Templates

Enabling e-signatures with Dynamic Templates will allow you to collect necessary signatures for various documents without needing to manually customize each one. To enable e-signatures with dynamic templates

1. Navigate to Settings > Loan > Dynamic Templates > Dynamic Template Management.
2. Edit an existing Dynamic Template by clicking the pencil icon to the right of the form, or click the ‘add’ button to create a new one.
3. Set the ‘E-Signature Enabled’ field to ‘Yes’ and ensure the ‘DocuSign Enabled’ field is set to ‘No’. (Note: The “DocuSign Enabled” feature uses our previous DocuSign integration, which will be deprecated in 2024.) 
4. Click ‘Save’ when you are finished.

Send documents with DocuSign

After authenticating DocuSign, activating the webhook, and enabling e-signatures, you can initiate an e-signature request:

1. Navigate to Servicing > Dynamic Templates within the specific loan you want to send out a document with for e-signature.
2. For templates with e-signature enabled, a black lock icon will appear on the right. Click this icon to initiate the e-signature request. This will prompt LoanPro to communicate with DocuSign, using your DocuSign account. 
3. Once the borrower signs the form, LoanPro will automatically upload the signed document back into LoanPro under Servicing > Documents for the specific loan. 

Using Dynamic Templates with LoanPro’s DocuSign integration makes it easy to handle, send, and sign important documents. If you need help, reach out to your regular LoanPro contact.