Days and amount past due
Learn how to adjust days and amounts past due.
Amount and days past due are the numbers that are used to calculate delinquency. Amount past due is calculated as the total amount to come due to date minus the total amount paid (excluding principal-only payments). The number of days past due is equal to the number of days since the furthest past payment that has not yet been completely paid.
Adjustments
While the amount and days past due are typically calculated by the system, you can make adjustments to both numbers manually. These adjustments are made from Account Setup > Setup Tools > inside of any account. From there, click the stacked line icon to open up a drop down window, then select ‘Past Due Adjustments’.
To make an adjustment, choose which type of adjustment you want to make, either days past due or amount past due. Click 'Add' to add an adjustment.
Days past due
If you choose days past due, you will get a modal window where you can select a date as of which the account will be current.
Enter the date and then click 'Save' to save the adjustment.
Amount past due
If you choose amount past due, you will get a modal window with several options to help you configure the amount past due.
These options include:
- Date – This is the date when the amount past due adjustment will take effect.
- Amount – This is the amount that the account will be past due on the date.
- Type of Adjustment – You can choose either a Fixed Dollar Amount or you can choose a Zero Balance for the loan on the date.
Click 'Save.'
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