Custom Forms 101

What are Custom Forms?

Custom forms pull information from customers, loans, and other items you’ve saved in LMS.

Why are custom forms important?

Let's say that a lending company wants to communicate with dozens of customers on their loans. They want to tell their delinquent borrowers that they are late and how much they owe, but they don’t want to manually look up the information and write a new letter for each one. Custom forms help lenders save time when informing customers on their payments.

The Process

Let's go over the process of how custom forms are generated through our software and then sent out to borrowers. 

Step 1 - A lender creates a template with system variables and if help is needed that’s where we can be helpful. They can contact their success specialist who has experience in inserting variables in a form. 

Step 2 - Something triggers the system to generate the form. Lenders often set up automatic rules that notify them.

Step 3 - The system pulls all those variables from the loan and customer which then puts them in the form. They can be sent out as emails, physical letters, or just a file that the lender can print out themselves. 

Custom Forms can be created in Settings > Loan > Custom Forms > Form Management

Your custom forms, of course, can be a lot more complex. Here are two sample files showing a blank template and how it might look once the system fills it out with a customer's loan information:



DocuSign is a way to make it easier for customers to sign the custom forms you have created. Below I will explain the process of using it.

  1. To use Docusign you first have to make an enterprise account. If you don't create an account, you won't be able to use Docusign inside of LoanPro.
  2. After creating an enterprise account, you will have access to use Docusign inside of LoanPro. You will be able to choose to have the custom forms you created to use the electronic signature.

To enter your Docusign credentials into LoanPro, navigate to Settings > Company > Plugins > Docusign.


When creating a custom form, it's easy to forget that there are two options when generating a form which are, Microsoft Word doxc. style or HTML. The HTML is an editing option where you can enter text using formatting options to make your form how you want to create it. If you already know how to use HTML and want to do more complex editing you will be able to do so.

As you can see above, there are many different options when editing a custom form using HTML. There are tabs at the top of the text box where you can choose specific formatting.

Microsoft Word docx. style

This method lets you upload a Microsoft Word .doxc file. When you are converting your form, make sure you select 'Doc File' in the 'Document Type' drop-down menu.

If you choose the DOC file document type, it will look like this instead of a text box.


When you pull up the list of custom forms, you will see that you can rearrange the order of the forms using arrows.

The three blue editing options on the right:

  • Preview button - Allows you to preview your custom form.
  • Edit button: Allows you to edit your form if changes are needed.
  • Delete button: Allows you to delete your form.

How did we do?

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