Customer Communication Overview
In the lending business, communication with your customers is critical to your success. LoanPro provides ways to easily communicate with your customers through email, SMS text, automated phone calls, and mail house. The customer communication tools also allow you to create billings statements and custom forms for your borrowers.
Communication with your borrowers using these methods can be done at any time. With email and SMS text, you have the option to not only email or text right now, but you can also set up automatic email and text messages that are based on either a loan event, or on the loan qualifying for a specific trigger.
Using LoanPro’s tools to communicate with your customers makes communication easier, and it keeps a record of the communication that occurs.