Customer Tools

General

The customer tools offer some enhancements to the customer functionality inside LoanPro.  These include credit score, OFAC compliance, and address verification.  Customer tools are located on the customer tools tab inside any customer file.

Address Verification

Address verification is available for addresses inside the United States.  To verify addresses LoanPro uses an integration with the United States Postal Service (USPS).  To verify a customer address, click  to the right of the address.  If the address is not verified you will get a response of Error: Address Not Found.

In addition to verifying the address, you may choose to standardize the formatting of the address. To do so, click the validate icon   to the right of the address.

OFAC Compliance Test

The OFAC compliance test will test the data entered for a customer against the federal database of specially designated nationals.  If a customer is on the list of specially designated nationals, when you run the OFAC compliance test, you will be given instructions that include a phone number to call.

To run the test, click Pull OFAC report now.

Credit Score

The credit score section lets you record the customer credit score.  Click Update Manually under any credit bureau logo to enter the customer credit score for that bureau.  If you want to pull credit and you have a Credco account, click Pull credit score now and the credit scores will be automatically populated.  A credit report should also be added to the customer documents.


How did we do?


Powered by HelpDocs (opens in a new tab)