Create Event-Based Notification

Introduction

LoanPro allows you to set up emails, SMS, system, and mail house notifications to be sent out when specific events occur on a customer's account. These notifications are designed to keep you and your customers up-to-date. Event-based notifications are sent out when a specified portfolio or status changes. General information regarding communicating with customers can be found in the Customer Communication Overview article. The existing notifications can be edited to fit company needs, and new event-based notifications can be created as well.

Creating an Event-Based Notification

To create a new event-based notification, navigate to Settings > Company > Notifications > Event Based Notifications. To create the notification, click 'Add' in the top right corner.

Enter in a name and description for the new event-based notification. Then, choose the event that will trigger the notification. The event options given are 'Loan Status Change' and 'Portfolio' change.

If you set the event trigger to be based on a 'Loan Status Change', you can choose a status the loan is changing from and a status the loan is changing to. Multiple loan status changes can be added as triggers on a single notification. 

If you set the event trigger to be based on a 'Portfolio Change' you can choose portfolios that the accounts are added to or removed from. You can add multiple portfolio changes to a single notification. 

You cannot have a single event-based notification triggered from both a 'Loan Status Change' and a 'Portfolio Change'.

After you have added the desired event trigger, you can then add specific messages to the SMS, Email, System, and Mail House sections of the notifications. You can also enable the notification as a Webhook. These variety of notifications can be enabled or disabled according to company preference. If they are enabled, additional restrictions on what accounts/agents will receive the notification can be set the Restrictions section. 

Once you have finished configuring the event-based notification, click 'Save'.

Customer Use Cases & Questions

Event-based notifications work best in tandem with other features like rules applied or process wizards to create a comprehensive servicing and communication system. Using event-based notifications by themselves would be a less powerful and useful tool than pairing them with other features to automate your processes.

Are event-based notifications the same as trigger-based notifications? Not quite. Trigger-based notifications use Clojure rules which give you a variety of options when setting up notifications. Event-based notifications do not use Clojure rules and are limited to 'Loan Status Change' or 'Portfolio Change'.

Can event-based notifications make changes in the system? No, these notifications are just for customer communication with your customer. If you want to automate changes in the system, use rules applied.

Will the system keep a record of communications sent this way? Yes, the system keeps record of all communication. However, communication methods are not all saved in the same place. For instance, mail house letters are shown in the mail house tracking history page.

Terminology

These are the terms associated with event-based notifications:

Terms

Description

SMS

This type of event-based notification causes SMS text messages to be sent to your customers. These are based on specific rules applied that cause the notification to be sent.

Email

This event-based notification allows you to set up email notifications to be sent when specific events occur on your customers account. These are based on specific rules applied that cause the notification to be sent.

System

These event-based notifications are displayed in LMS when a specific event occurs. This allows you to receive notifications in the software when specific events occur on a customers account.

Mail House

This event-based notifications send physical mail to a customer when a specific event occurs on a loan. These are based on specific rules applied that cause the notification to be sent.

Webhooks

Webhooks allow you to send information to any URL. You can send information every time an event occurs in LMS. This is most used to notify applications programmed by customers when events occur.

Event

Within this context, an event is a change in a Loan Status or Portfolio.

Here are the related topics to event-based notifications:

  • Trigger-Based Notifications - This article explains how to use trigger-based notifications in LMS. Trigger-based notifications are similar to event-based notifications. Although, trigger-based notifications are based on clojure rules meaning, when a specific criteria is met on a loan, a notification is sent. Event-based notifications do not involve using clojure rules, they are limited to loan status change and portfolio change.
  • Customer Communication Overview - This article goes over all the available customer communication methods in LMS and why communicating with customers is crucial to success.
  • Event-Based Notifications - Mail House - This article explains how to create event-based notifications using the mail house method in LMS.


How did we do?


Powered by HelpDocs (opens in a new tab)