Custom Onboarding Process
Updated 6 months ago
Introduction
LoanPro offers a Custom Onboarding Process for creating new loans. A custom onboarding process walks you through onboarding a loan in the order of your choosing. To fit your lending needs, you specify which values are required to complete the onboarding process.
How To Create a Custom Onboarding Process
You can create new Custom Onboarding processes in Settings > Loan > Setup New Loan > Custom Onboarding Process.
To add a new onboarding process, click 'Add'.
Here, you can enter general information about the process you are creating. Enter a name for the process into the 'Title' field. Next, choose the loan class for this process such as Automobile, Real Estate, Consumer, or Other. Finish up by selecting a loan calculation type.
At this point, you should add at least one step to your custom onboarding process. To add a new step, click 'Add New Step'.
On this window, enter a name for the step into the Step Name field. If this is an optional step for your onboarding process, click 'No' for the 'Is Required' field. Finally, select what part of the loan setup will be covered in this step from the 'Step Process' drop-down menu. Each part of a loan is represented in this drop-down and making a selection here will give you different options depending on your choice. If you change the 'Is Required' field to 'Yes', the following options will be displayed for each section:
Step Name | Additional Constraint Options | Description |
Add Customer | # of References | Enter a numeric value for the number of references that must be entered in order to set up the loan. |
# of Payment Methods | Enter a numeric value for the number of payment methods that must be entered in order to set up the loan. | |
Employer Info Required | Choose whether to require Employer Information. | |
Primary Address Verified | Choose whether the primary address for the customer must be verified by our USPS integration in order to set up the loan. | |
OFAC Tested | Choose whether an OFAC test will be required. | |
Credit Score Requested | Choose whether the customer credit score must be pulled in order to set up the loan. | |
AutoPay | # of AutoPays Required | Enter of numeric value for the number of AutoPays that must be scheduled in order to set up the loan. |
Bankruptcy | N/A | N/A |
Checklist | Tenant Checklists | Check the box for any checklist items that must be checked in order to set up the loan. |
Collateral | N/A | N/A |
Custom Forms | N/A | N/A |
Documents | # of Documents Required | Enter a numeric value for the number of documents that must be uploaded in order to set up the loan. |
Escrow | # of Transactions Required | Enter a numeric value for the number of escrow transactions that must be logged in order to set up the loan. |
# of Adjustments Required | Enter a numeric value for the number of escrow adjustments that must be entered in order to set up the loan. | |
Initial Setup | N/A | N/A |
Insurance | N/A | N/A |
Loan Settings | N/A | N/A |
Once you have entered the information for the current step, click 'Save' to save the step. Continue to add steps until your custom onboarding process is complete. Click 'Save' again to complete the process.
How To Create a Loan with a Custom Onboarding Process
To create a new loan inside of LoanPro, navigate to Loans > Loan Manager inside your company account. Click 'New Loan' in the top right corner of the screen.
Now you can choose which custom onboarding process you want to use to set up the new loan. You can create as many custom onboarding processes in the system as you want.
Select a custom onboarding process and click 'Start'. This will now walk you through the steps of creating a loan using your selected process. As you move through the onboarding process, you will see a progress bar with buttons that will let you move between steps.
