Custom Onboarding Process

Introduction

Often companies will want to create a custom process for onboarding loans.  LoanPro offers Custom Onboarding Processes to do just that. A custom onboarding process will walk you through onboarding a loan in the order you choose.  You can also specify which values are required in order to complete the onboarding process.

How To Create a Loan

To create a new loan inside of LoanPro, navigate to Loans > Loan Manager inside your company account.

Now you can choose which custom onboarding process you want to use to set up the new loan.  You can create as many custom onboarding processes in the system as you want.

Click START for the onboarding process you want to use.

This will now walk you through the steps of creating a loan using your selected process.  As you move through the onboarding process, you will see a progress bar with buttons that will let you move between steps.

How To Create a Custom Boarding Process

You can create new Custom Onboarding processes in Settings > Loan > Setup New Loan > Custom Onboarding Process.

Here you can enter general information about the process you are creating.  Enter a name for the process into the Title field.  The title should distinguish this process from others you have created and give some idea about why this process is unique.  Choose the loan class for this process (i.e. Automobile, Real Estate, Consumer, Other).  Choose a loan calculation type.

Now you should add at least one step to your custom onboarding process.  To add a new step, click Add New Step.

Enter a name for the step into the Step Name field.  If this is an optional step, click the Optional (can be skipped) switch to toggle the value to Yes.  Finally, select what part of the loan setup will be covered in this step from the Step Process drop-down menu.  Each part of a loan is represented in this drop-down and making a selection here will give you different options depending on which section you select. If you change the Is Required field to Yes, these options will be displayed for each section:

• Add Customer
  • # of References
    • Enter a numeric value for the number of references that must be entered in order to set up the loan
  • # of Payment Methods
    • Enter a numeric value for the number of payment methods that must be entered in order to set up the loan
  • Employer Info Required
    • Choose whether to require Employer Information
  • Primary Address Verified
    • Choose whether the primary address for the customer must be verified by our USPS integration in order to set up the loan
  • OFAC Tested
    • Choose whether an OFAC test will be required
  • Credit Score Requested
    • Choose whether the customer credit score must be pulled in order to set up the loan
• AutoPay
  • # of AutoPays required
  • Enter of numeric value for the number of AutoPays that must be scheduled in order to set up the loan
• Bankruptcy
  • None
• Checklist
  • Check the box for any checklist items that must be checked in order to set up the loan
• Collateral
  • None
• Custom Forms
  • None
• Documents
  • # of Documents required
    • Enter a numeric value for the number of documents that must be uploaded in order to set up the loan
• Escrow
  • # of Transactions required
    • Enter a numeric value for the number of escrow transactions that must be logged in order to set up the loan
  • # of Adjustments required
    • Enter a numeric value for the number of escrow adjustments that must be entered in order to set up the loan
• Initial Setup
  • None
• Insurance
  • None
• Loan Settings
  • None