New Loan Manager – Next Steps

Introduction

With our most recent update, we’ve added a New Loan Manager, a better tool for searching and servicing loans. This article will give step-by-step instructions on how to perform and save searches, queue loans for servicing actions, and 

If you’re totally unfamiliar with the loan manager or just looking for a high-level summary of the new features, see our article New Loan Manager — Basics.

The new Loan Manager solves two primary problems. First, searches can be pinned, so they are always present as tabs at the top of the Loan Manager. This gives users a much easier time moving between frequent searches. Second, saving the full search configuration (keywords, selected search filters, data columns, column order, and column sort order) with a saved search means that any two users who use that saved search will see the same loan results in the same order.

On top of solving those problems, this update substantially improves the user experience of the Loan Manager and LMS. The Loan Manager is the de facto home page of LMS. The new Loan Manager has a modern, intuitive look, that gives focus to what’s most important, loans and search. More than just a makeover, this change makes it easier to find what you’re looking for and see what you’re doing.

Other features include:

  • Increased mobile-friendliness
  • Search filters that are in use are displayed within the search bar. They can be removed with a single click.
  • Summary numbers and charts displayed in a new Statistics View.
  • The ability to assign colors to loan statuses and sub statuses to make them identifiable at a glance.
  • The option to set any saved search as the default search.

Getting There

Access to the New Loan Manager is controlled through agent users' roles. If you're the Tenant Admin (who has full access), you'll be able to grant access to other users.

Users with access will see the option for the New Loan Manager upon logging into LMS.

Access to the New Loan Manager has been granted by default to the Tenant Admin Role. The Tenant Admin can give access to any other role.

For information on role access see the Create a Role article.

Searching for Loans

Filters allow you to search for groups of loans with specific criteria. To add filters click on the three horizontal lines to the right of the screen in the search bar, pulling up all the available filters. You can select as many filters as you’d like to apply to your search. Your most used filters will be shown at the top of the page. When you’ve added specific filters click ‘Apply Filters’, this will now list any loans associated with the filters you selected. 

Additionally, if you’d like to remove a filter this can be done at the top of the page in the search bar. To remove certain filters, click on the X to the right of the filter, you can remove each one individually.

Expand Available Filters
Here's a full list of the available filters:

Category

Filters

Loan Settings

  • Source Company - The Source Company where the loan originated.
  • Flooring Customer - The company of the flooring customer.
  • Agent User - The user who is initiating filters..
  • E-billing - Whether you want the loan search to include loans with E-billing.

Servicing

  • Payoff - The payoff amount on loans. 
  •  Principal Balance - The principal balance amount.
  •  Last Activity - The last activity on an account. 
  •  Loan Recency - The last time a payment was made on a loan.
  •  AutoPay Status - The AutoPay status on a loan.
  •  Loan Aging - How long the loan has been in the software.
  •  Checklist Items - A checklist that is made on a loan to ensure proper documentation.

Dates

  • Created Date - When the loan originated.
  •  Last Payment Date - The date of the last payment that was made on a loan.
  •  Next Due Date - The amount of days of the upcoming due date.
  •  Closed Date - The amount of days of when the loan was closed or when it is going to be closed. 
  •  Repossession Date - The date of when a repossession occurred. 
  •  Liquidation Date - The date of when a loan was liquidated.

Delinquency Buckets

  • Amount Past Due - The number amount past due.
  •  Delinquency Buckets - Whether the loan has delinquency buckets included.

Loan Setup

  • Account Setup - 
  •  Activated Status - The status of whether the loan is activated.
  •  Archived Status - The status of if the loan has been archived.
  •  Loan Category - The category of a loan (automobile, consumer, real estate, other).
  •  Loan Type - What type of loan (installment, flooring, lease, or credit limit).
  •  Calculation Type - The additional calculations on a loan (interest only, principal, etc.)
  •  Original Loan Amount - The original number amount on a loan.

Customer

  • Primary Customer SMS Verified - Whether a primary customer has had a SMS message verified.
  •  Secondary Customer SMS Verified - Whether the secondary customer has had a SMS message verified.

Bankruptcies

  • Chapter - The specific chapter of a bankruptcy on a loan.
  •  Petition Status - The petition status on a loan (discharged, dismissed, reaffirmed, plan confirmed).
  •  Process Status - The process status of the bankruptcy (whether it is discharged, claim filed, dismissed, notice received, plan confirmed.)
  •  Proof of Claimed Status - Whether the bankruptcy has been filed or in pending status.

Alerts 

  • Flags - The flags notify you of the alerts on a loan, these are signified by different colors. 
  • Stoplights - The stoplights on a loan indicating an alert (red, yellow, or green).
If you can't see your loans, check the search bar to see which filters are applying. Click the X for any filter you want to remove.

Saved Searches

Like its predecessor, the New Loan Manager let's you save specific searches. You can access all of your saved searches using the "All Searches" drop-down found to the right of your tabs.

One additional feature that we've added to Saved Searches is the ability to save a column configuration with each search. This means that you can customize your "Bankruptcy" search to show the bankruptcy chapter and petition status, or your "Past Due" search to show days and amount past due as well as delinquency buckets. We've also added a few more small tweaks to saved searches, such as directly editing a search and renaming searches.

If you choose to sort by any of the search columns, the sort order will be saved with your saved search. This means that saved searches will look the same to any user. Searches can be saved at either the user level or the tenant level. If they are saved at the tenant level, any user in the tenant can use them.

It is important to note that all of your saved searches will not be transferred over from the Classic Loan Manager and vice versa; however, you can enlist the help of our support team to recreate your searches in the New Loan Manager.

Pinned Searches

This feature allows you to have multiple searches running at the same time, shown as tabs at the top of the New Loan Manager. You can pin up to five searches, which will stay remain open even after your session ends — the next time you log in, they'll be ready and waiting. An unpinned search, on the other hand, will disappear when you navigate away from the New Loan Manager, keeping it clean and decluttered.

If a search is pinned, you can use the Make Default option from this selection to make it your default search. This will only change the default search for your user. The new default search pinned tab will be moved to become the leftmost tab.

Loan Actions

The New Loan Manager allows you to select specific loans by clicking the checkbox on the left of the loan listings. You are also able to select all of them at once by clicking the first checkbox at the top of the loan listing. 

When you select loans using the checkboxes, you will be shown blue options at the top of the loan listings. These options include, send email, run TCN campaign, send to mail house, send to billing, and more (create custom form, and create collector queue).

There are additional loan actions within the New Loan Manager, these can be found by clicking on the 3 dotted icon at the top right of the screen. When clicking on this icon, you will get a drop-down list of loan actions.

Expand Loan Actions
Here's a full list of the available Loan Actions:

Loan Actions

Description

Import via .CSV

This allows you to import a .CSV file on a loan.

Configure Columns

You can select specific columns you’d like to show up in the Loan Manager.

Generated Reports

This is where you can generate a report on a loan.

Scheduled Reports

This is where you can view your scheduled reports.

Export to .CSV

This allows you to export to a .CSV file.

Schedule a Report

This is where you can schedule a report.

Generate Credit Report

This is where you can generate a credit report on a loan.

Run Escrow Analysis

This is where you can run an escrow analysis on a loan.

Run Loan Admin Tool

This is where you can run the loan admin tool.

Send Email

This is where you can send an email to a single customer or multiple customers.

Create Collector Queue

This is where you can create a collector queue.

Run TCN Campaign

This is where you can communicate with a customer through TCN. 

Send to Mail House

This is where you can send mail to the Mail House. 

Send to Billing

This is where you can send information to billing.

Create Custom Form

This is where you can create a custom form.

Send SMS

This is where you can communicate with a customer through sending a SMS.

Statistics View

The statistics view shows you the principal balance, payoff, amount due, average days past due, and the number of accounts associated with specific filters. For any search, you can switch over to the statistics view to see the big picture of the group you’ve searched. The numbers will adjust based on the filters you select.

In the Classic Loan Manager, the list of the loans and the statistics were on the same page. With the new New Loan Manager, the statistics are on a separate page than the listed loans, allowing for more visibility. 

Status Colors

Loan statuses and sub statuses can be displayed in different colors in order to make the easily identifiable at a glance. To configure status colors go to Settings > Loan > Labeling > Loan Status. To learn more about statuses an colors, see our Create New Loan Status article.

Use Cases and Common Questions

Use of the New Loan Manager will be similar to use of the Classic Loan Manager. The primary use is to search for loans. Many users will pin searches so all searches they perform most frequently are available at the click of a button. Saved searches will be used frequently. This will help two agents looking at the same search ensure that they see the same resulting loans in the same order.

You may have some questions about this New Loan Manager. We will attempt to give the answers here.

  • Will the Classic Loan Manager go away? The Classic Loan Manager will be available until sometime in 2022, but it will eventually be deprecated. We therefore encourage everyone to use the New Loan Manager to become familiar with it during that time.
  • Will the New Loan Manager have the same functionality as the Classic Loan Manager? None of the functionality will go away, but the New Loan Manager will provide more functionality and a better user experience.
  • Will the New Loan Manager be the default? No. The new tool can be accessed by clicking the New Loan Manager item on the top menu inside LMS.
  • Will the API calls be different on the New Loan Manager? No. The New Loan Manager is a UI change, and will not affect the API, which will still use Elasticsearch.

Terminology

Term

Definition

Public/Private View

A setting on each saved search. This allows you to make the search public or private. Public can be seen by everyone in the company. Private can only be seen by the individual user that saves the search.

All Searches

This drop-down stores all your saved searches.

Reset Defaults

This button resets the page (clearing the filters you’ve set).

Saved Searches Widget

You can create a widget within the searches you’ve saved.

Loan Actions

These are actions that you can make on a loan or on multiple loans. (For example, sending an email, running a TCN campaign, sending mail to the mail house, creating a custom form, and many more).

Advanced Filters

These are all the filters you can use to narrow a search.

List View

This page lists all the individual loans that your search yielded.

Statistics View

This page lets you see data and analytics on the group of loans you've searched for.

You may also be interested in these articles about specific Loan Actions:

  • Generated Reports - This option lets you view the reports that have been generated.
  • Scheduled Reports - This option lets you schedule this same data to be pulled by the system on a regular basis.
  • Imports - This lets you import files from a loan.
  • Customer Communication - This option lets you communicate with customers (through emails, TCN campaigns, sending mail to the mail house, etc.)
  • Escrow Analysis - This option lets you do an escrow analysis on a loan.


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