Website Loan Access Settings

Updated 2 days ago by Brinley Bushman

Introduction
How To

Introduction

The 'Loan Access' settings for the customer website give you control over what customers can see and do when they login to the website. You can update loan access settings by navigating to Settings > Website > Access Settings > Loan Access.

How To

The following sections will describe how to change each settings and how it affects the customer website.

Loan Summary

The loan summary area is divided into three sections: General, Payment Information, and Collateral. You can control what the customer can view in each area using the toggle switches to the right of each item. The options available are:

General
Allow Access to the Loan Summary Section	This option lets you turn on or off the entire Loan Summary tab.

Payment Information
Amount Due	The amount that is currently due on the loan.
Credit Available	The difference between the current principal balance on the loan and the credit limit (i.e. how much credit is still available).
Credit Limit	The credit limit on the loan.
Days Past Due	The number of days the account is past due.
Next Payment Amount	The amount of the next payment that will come due on the loan.
Next Payment Due	The date the next payment on the loan will come due.
Payoff	The payoff amount for the loan.
Principal Balance	The outstanding principal balance on the loan.

Collateral
VIN	The VIN of the collateral if the collateral is a vehicle.
A	The information entered in collateral field A.
B	The information entered in collateral field B.
C	The information entered in collateral field C.
D	The information entered in collateral field D.

Payments

The payments area of the loan access settings lets you control the types of payments and payment methods that can be accepted by the customer website. This page is divided into four sections: General, Payment Options, Payment List, and Payment Restrictions. The options available for payments are:

General
Allow Access to the Payments Section	This option lets you turn on or off the payments tab on the customer website.

Payment Options
View Current Amount Due	Choose whether the customer can see the current amount due.
View Next Payment Due	Choose whether the customer can see the amount of the next payment due.
View Payoff Amount	Choose whether the customer can see the payoff amount.
View Principal Balance	Choose whether the customer can see the principal balance. If View Current Amount Due, View Next Payment Due, View Payoff Amount, or View Principal Balance are enabled, they will only show up if a payment is being made through the customer portal. After selecting to make a payment, a new screen will show up in which the payment information should be entered. The enabled information can only be seen if the drop down arrow next to the payment amount is clicked on.
Credit/Debit Card Payments	Choose whether credit/debit payments are allowed on the customer website.
Bank Account Payments	Choose whether bank account payments are allowed on the customer website.

Payment List
Amount	The payment amount.
Date	The payment date.
Payment Title	The payment title.
Payment Type	The payment Type.
View Receipt	Give the customer the option to view the payment receipt.

Payment Restrictions
Set Maximum Payment Amount (Credit/Debit Card)	Set the maximum allowed amount for credit/debit payments. This is done by making a selection from the drop-down. Options include: Amount Past Due, Payoff, Principal Balance, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount. If you choose Fixed Amount, you will be shown another field where that amount can be entered. Once you enter it, it is automatically saved.
Set Minimum Payment Amount (Credit/Debit Card)	Set the minimum allowed amount for credit/debit payments. This is done by making a selection from the drop-down. Options include: Amount Past Due, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount. If you choose Fixed Amount, you will be shown another field where that amount can be entered. Once you enter it, it is automatically saved.
Set Maximum Payment Amount (Bank Account)	Set the maximum allowed amount for bank account payments. This is done by making a selection from the drop-down. Options include: Amount Past Due, Payoff, Principal Balance, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount. If you choose Fixed Amount, you will be shown another field where that amount can be entered. Once you enter it, it is automatically saved.
Set Minimum Payment Amount (Bank Account)	Set the minimum allowed amount for bank account payments. This is done by making a selection from the drop-down. Options include: Amount Past Due, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount. If you choose Fixed Amount, you will be shown another field where that amount can be entered. Once you enter it, it is automatically saved.
Payment Type	Choose from the drop-down the payment type for payments made through the customer website.

Payment Profiles

The payment profiles area is divided into two sections: General, and Payment Methods. The options for payment profiles include:

General
Allow Access to the Payment Methods Section	Choose whether the customer will have access to the payment profiles tab on the customer website.

Payment Profiles
Edit Payment Profiles	Choose whether the customer can edit existing payment profiles.
New Bank Account	Choose whether the customer can add a new checking account to their account.
New Credit/Debit Card	Choose whether the customer can add a new debit card to their account.

AutoPay Methods
Cancel Autopay	Choose whether the customer can cancel an existing Autopay.
Edit Autopay	Choose whether the customer can edit existing Autopays.
Schedule New Autopay	Choose whether the customer can add new Autopays.

AutoPays

The AutoPays area is divided into two sections: General and Methods. The options for AutoPays include:

General
Allow Access to the AutoPays Section	Choose whether the customer will have access to the AutoPays tab on the customer website.

AutoPay Methods
Edit Autopay	Choose whether the customer can edit existing Autopays.
Schedule New Autopay	Choose whether the customer can add new Autopays.

Transactions

The transactions area is divided into two sections: General and History. The options for transactions include:

General
Allow Access to the Transactions Section	Choose whether the customer will have access to the transactions tab on the customer website.

History
Show/Enable Actual History	Choose whether the customer can view the actual history.
Show/Enable Forecast History	Choose whether the customer can view the forecast history.

Documents

The documents area lets you choose whether the customers will have access to the documents tab on the customer website. You can also choose whether customers will have access to open/download and upload documents from this tab.

Insurance

The insurance area lets you choose to allow access to the insurance tab on the customer website and whether customers will have access to update their own insurance information.

General

The general area lets you choose whether to charge customers a convenience fee for payments made through the customer website.