Website Loan Access Settings

Introduction

The 'Loan Access' settings for the customer website give you control over what customers can see and do when they login to the website.  You can update loan access settings by navigating to Settings > Website > Access Settings > Loan Access.

How To

The following sections will describe how to change each settings and how it affects the customer website.

Loan Summary

The loan summary area is divided into three sections: General, Payment Information, and Collateral.  You can control what the customer can view in each area using the toggle switches to the right of each item.  The options available are:

General

Allow Access to the Loan Summary Section

This option lets you turn on or off the entire Loan Summary tab.

Payment Information

Amount Due

The amount that is currently due on the loan.

Credit Available

The difference between the current principal balance on the loan and the credit limit (i.e. how much credit is still available).

Credit Limit

The credit limit on the loan.

Days Past Due

The number of days the account is past due.

Next Payment Amount

The amount of the next payment that will come due on the loan.

Next Payment Due

The date the next payment on the loan will come due.

Payoff

The payoff amount for the loan.

Principal Balance

The outstanding principal balance on the loan.

Collateral

VIN

The VIN of the collateral if the collateral is a vehicle.

A

The information entered in  collateral field A.

B

The information entered in  collateral field B.

C

The information entered in  collateral field C.

D

The information entered in  collateral field D.

Payments

The payments area of the loan access settings lets you control the types of payments and payment methods that can be accepted by the customer website.  This page is divided into four sections: General, Payment Options, Payment List, and Payment Restrictions.  The options available for payments are:

General

Allow Access to the Payments Section

This option lets you turn on or off the payments tab on the customer website.

Payment Options

View Current Amount Due

Choose whether the customer can see the current amount due.

View Next Payment Due

Choose whether the customer can see the amount of the next payment due.

View Payoff Amount

Choose whether the customer can see the payoff amount.

View Principal Balance

Choose whether the customer can see the principal balance.

If View Current Amount Due, View Next Payment Due, View Payoff Amount, or View Principal Balance are enabled, they will only show up if a payment is being made through the customer portal. After selecting to make a payment, a new screen will show up in which the payment information should be entered. The enabled information can only be seen if the drop down arrow next to the payment amount is clicked on.

Credit/Debit Card Payments

Choose whether credit/debit payments are allowed on the customer website.

Bank Account Payments

Choose whether bank account payments are allowed on the customer website.

Payment List

Amount

The payment amount.

Date

The payment date.

Payment Title

The payment title.

Payment Type

The payment Type.

View Receipt

Give the customer the option to view the payment receipt.

Payment Restrictions

Set Maximum Payment Amount (Credit/Debit Card)

Set the maximum allowed amount for credit/debit payments.  This is done by making a selection from the drop-down.  Options include: Amount Past Due, Payoff, Principal Balance, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount.  If you choose Fixed Amount, you will be shown another field where that amount can be entered.  Once you enter it, it is automatically saved. 

Set Minimum Payment Amount (Credit/Debit Card)

Set the minimum allowed amount for credit/debit payments.  This is done by making a selection from the drop-down.  Options include: Amount Past Due, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount.  If you choose Fixed Amount, you will be shown another field where that amount can be entered.  Once you enter it, it is automatically saved.

Set Maximum Payment Amount (Bank Account)

Set the maximum allowed amount for bank account payments.  This is done by making a selection from the drop-down.  Options include: Amount Past Due, Payoff, Principal Balance, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount.  If you choose Fixed Amount, you will be shown another field where that amount can be entered.  Once you enter it, it is automatically saved. 

Set Minimum Payment Amount (Bank Account)

Set the minimum allowed amount for bank account payments.  This is done by making a selection from the drop-down.  Options include: Amount Past Due, Scheduled Payment Amount, Fees Due, Interest Due, Interest + Fees Due, Fixed Amount.  If you choose Fixed Amount, you will be shown another field where that amount can be entered.  Once you enter it, it is automatically saved.

Payment Type

Choose from the drop-down the payment type for payments made through the customer website.

Payment Profiles 

The payment profiles area is divided into two sections: General, and Payment Methods.  The options for payment profiles include:

General

Allow Access to the Payment Methods Section

Choose whether the customer will have access to the payment profiles tab on the customer website.

Payment Profiles

Edit Payment Profiles

Choose whether the customer can edit existing payment profiles.

New Bank Account

Choose whether the customer can add a new checking account to their account.

New Credit/Debit Card

Choose whether the customer can add a new debit card to their account.

AutoPays

The AutoPays area is divided into two sections: General and Methods. The options for AutoPays include: 

General 

Allow Access to the AutoPays Section

Choose whether the customer will have access to the AutoPays tab on the customer website. 

AutoPay Methods

Edit Autopay

Choose whether the customer can edit existing Autopays.

Schedule New Autopay

Choose whether the customer can add new Autopays.

Transactions

The transactions area is divided into two sections: General and History. The options for transactions include: 

General 

Allow Access to the Transactions Section

Choose whether the customer will have access to the transactions tab on the customer website. 

History

Show/Enable Actual History

Choose whether the customer can view the actual history. 

Show/Enable Forecast History

Choose whether the customer can view the forecast history.

Documents

The documents area lets you choose whether the customers will have access to the documents tab on the customer website.  You can also choose whether customers will have access to open/download and upload documents from this tab.

Insurance

The insurance area lets you choose to allow access to the insurance tab on the customer website and whether customers will have access to update their own insurance information.

General

The general area lets you choose whether to charge customers a  convenience fee for payments made through the customer website.


How did we do?


Powered by HelpDocs (opens in a new tab)