Create a Promise

Introduction

The promise functionality in LoanPro's Loan Management System is designed to help you keep track of the verbal or written agreements you have made with your borrowers. This information is then made available inside of each account and in aggregate in the promises report.

Creating a Promise

To create a promise, first navigate to the specific loan you want to add the promise to. Within the loan, click Servicing > Promises in the navigation window on the left.

To create a new promise, click 'Add' in the top right corner.

Enter the following information about the promise:

  • Subject – Enter the subject of the promise.
  • Due Date – Choose a due date for the promise either by entering a date directly into the field or by clicking the calendar button and selecting a date.
  • Type – Choose the type of promise from the drop-down. The promise type can be Payment, Insurance, or Other.
  • Note – Enter any additional information about the promise that may be useful later. You can format this information using the formatting options provided.

After you've entered the information, click 'Save'.

Next Steps

In some of our other articles, we'll explain how to mark promises as fulfilled, filter them by category and status, and even export them as a downloadable file.


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