At LoanPro, we strive to keep an audit trail inside our software so you can always have as much information as possible including the who, what, and when of your loan changes. This being the case, it is easy to reverse a charge, which will keep a record that a charge was made, and more difficult to completely delete a charge.
Reversing a Charge
To reverse a charge, navigate to Servicing > Charges inside of the loan.
Reversed charges will appear differently than active charges. To reverse an active charge, click. This will bring up the Charge Reversal Comment box.
Enter any information relevant to the charge reversal in the Reversal Comment box and then select .
In the future, if you would like to see extra information regarding this reversed charge, navigate back inside of the loan to the Charges tab and click on the Title of the reversed charge.