Multi-factor authentication helps make logging into LoanPro more secure. Multi-factor refers to the need for more than one way to prove that the user should have access to LoanPro. Usually a username and password are used in conjunction with a code that is received through SMS text or using an authentication app.
Enrolling Users For Multi-Factor Authentication
While multi-factor authentication is recommended, it is not required. To enroll a user for multi-factor authentication, navigate to Settings > Company > User Authentication > Multi-Factor inside your LoanPro account.
This page will show a list of agent users in your company.
Setting Up Multi-Factor Authentication
Once users are enrolled for multi-factor authentication, their login process will be different. After entering the correct username and password, the user will be asked how they would like to perform the second authentication.
The two choices are to use the Google Authenticator app or to get a code sent via SMS message to a phone.
If Google Authenticator is chosen, the user will be presented with a QR code.
If SMS Message is chosen, the user will be asked to enter a phone number.
Resetting Multi-Factor Authentication
If the Google Authenticator app is deleted, the agent user changes phones, or any other circumstance arises when multi-factor authentication through the app stops working, it must be reset in order to get authentication working again. To do this, navigate to Authentication > Multi-Factor inside the agent file (found in Users > Agent Users).