Default Deceased Process

General

A major function of LoanPro software is to make common company processes as streamlined and effective as possible, to save users on time and manpower. This article will cover how this is generally accomplished with the Deceased process.

Diagram

The flow chart below outlines all the changes and processes implemented by LoanPro directed by the agent user's inputs in the wizard. The agent user's role is outlined in this article.

Default Deceased Process

The Default Deceased Customer Process simplifies closing out a loan and making the necessary changes when a customer is deceased. 

Starting the Process

In the event that a borrower has overpaid on a loan, enter the loan account in LoanPro and navigate to the 'Wizards Tab'. Select the 'Category' drop-down and click 'Deceased Wizards'.

In order to start the Customer Deceased Process, the loan account must be in the 'Application', 'Open', or 'Closed' status. Click Open and Start on the 'Deceased Notification Wizard' to begin the process. 

On this page of the wizard select a correct 'Date of Death' if known. Once you have checked the 'Deceased Notification Received' checklist item, click the Save and Next button. 

Choose an appropriate Action & Result and the document any additional information in a note. Once the information has been saved, click Next to finish the wizard. 

To continue the process, go back to the 'Wizards' tab and click Open and Start on the 'Deceased Confirmation Wizard'. 

On the first page of the wizard, if not previously chosen and if known, indicate the correct 'Date of Death'. Check the 'Deceased Confirmed' checklist item. Click Save and Next to continue.

Choose an appropriate 'Action & Result' and document any additional information in a note. Save the information and click Next to complete the process. 


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