CCPA or California Consumer Privacy Act is intended to protect privacy rights for residents of the state of California, United States. The act allows customers to know what data companies have regarding them. It gives them the right to consent or deny their information being sold or disclosed. It gives them the right to request all the information. It gives them the right to have companies delete all the information they have regarding the customer. In order to give our clients ease in CCPA compliance, LoanPro has implemented a few features.
PIPEDA or Personal Information Protection and Electronic Documents Act is a law that was passed in Canada that is very similar to the CCPA.
Sale of Information
Inside of the customer manager and within an individual customer. There is a yes/no option regarding the sale/transfer of personal information. This button is defaulted to "Yes" for all persons age of 16 and up, and defaulted "No" for all persons under the age of 16. If a customer does not consent to the sale/transfer of personal information or later decides that they do not want their information being sold, this can be changed within their individual user account.
Export of Information
If a customer makes a request for all the information your company has regarding them or for their information to be deleted, this can be accomplished by navigating inside of an account to Customer > Primary Customer > Customer Tools > CCPA/PIPEDA.
To export personal identifiable information, select the button to the right of Export Personal Identifiable Information.
Once the information is exported, a PDF file will be opened containing all exported information. This information can then be sent to the customer.
If a customer requests that their personal information be deleted from your company records, in LoanPro navigate inside the account to Customer > Primary Customer > Customer Tools > CCPA/PIPEDA.
To delete personal identifiable information, select the button to the right of Delete Personal Identifiable Information.
Once you have selected , you will see a window allowing you to start the Delete Personal Identifiable Information wizard. Make sure to read the important warnings in the first window of the wizard. Once this wizard is completed, the information requested to be deleted cannot be recovered. The information is completely removed from LoanPro to comply with the CCPA and PIPEDA.
To continue with the wizard, select .
You will then be asked to Confirm and Validate the personal identifiable information delete. Make sure to read each list item carefully before checking it off.
Once the request has been sent, you will see a green message saying "Request has been submitted".
All information that was selected to be deleted will now be erased from the system. Any place that the information was previously recorded will either be set to Null, the default value, 0, or marked with "XXXXXXX".
Note: You may find two custom forms in the Servicing > Custom Forms > CCPA section of a loan labelled "Export Personal Identifiable Information Form" and "Delete Personal Identifiable Information Form". These forms were created and used before the current CCPA/PIPEDA feature was created in LoanPro. It is highly recommended the the CCPA/PIPEDA tool be used when exporting or deleting customer information, instead of these custom forms.