Add a Customer Payment Profile

Introduction

LoanPro’s payment integrations make servicing loans with payments incredibly easy. Through the creation of customer payment profiles, payments on loans can be made securely within LoanPro's Loan Management System (LMS). Though, if you don’t have an active Secure Payments account connected to your LoanPro account, you will not be able to add payment profiles; your customer payment profile information is stored in Secure Payments to ensure security and remain in compliance with PCI DSS (Payment Card Industry Data Security Standards).

In this article, we'll explain how to create customer payment profiles within LMS.

How To

Like we mentioned, it's required to have an active Secure Payments account connected to your LoanPro account to create payment profiles. With this in mind, here is a break down of how to create payment profiles in LMS.

You can add a payment profile for a customer in three separate places within LoanPro: the Customer Manager, a customer's information page within an individual loan, or through the Servicing tab within an individual loan. We'll explain the process for each method.

When you create a payment profile in LMS, you are actually storing the information in Secure Payments through an iframe, which acts as a gateway between the two products.

Within the Customer Manager

The Customer Manager is a hub for all of the customers within your tenant account. Here, you can create customers, view their information, and make updates to their profiles. To create a payment profile for a customer through the Customer Manager, navigate to Users > Customer Manager.

Then, select the customer you'd like to add a payment profile for.

As the image above shows, this page allows you to edit a customer's information. Select 'Payment Profiles' and then 'Add' to create a new one. Then, select which type of payment profile you'd like to create. In our example, we chose to create a credit card. Once the payment profile information is accurate, scroll down to click 'Submit'. Finalize the process by giving the new payment profile a name to describe it. Your newly created payment profile will now display in the customer's Payment Profile section here and in the loans they are associated with.

It is important that you ensure that you enter card information when creating a bank card payment profile and bank account information when creating a checking or savings payment profile. Bank account information is treated somewhat differently by the system, and if cards are entered as bank accounts, raw card data may be retrievable.

The payment profile information you create is now displayed within LMS, but only with a minimum amount of data. And in LMS, you won't be able to retrieve the full payment profile data. The full data is stored within Secure Payments and tokenized to ensure security.

Within an Individual Loan

Individual loan pages also include customer information. You can view and update customer information through a loan's page by navigating to an individual loan via the Loan Manager, then selecting Customer.

As you can see, the customer information found within individual loans is displayed exactly as it is within the Customer Manager. Due to this, creating a payment profile through an individual loan works in the same way as above—select 'Payment Profiles', then 'Add', and input the payment profile's information.

Within the Payments Tab

Lastly, you can also create payment profiles within the Payments tab of an individual loan. To do so, navigate to Servicing > Payments within a loan.

From there, you can save a payment profile for the primary or secondary customer on the account as a part of logging a payment.

After clicking 'Log Payment' as shown above, navigate to the 'Payment Profile Information' tab to be provided an option to add a new payment profile. In this example, we'll add a checking account to our customer's payment profile information.

Follow the same process as above to create your new payment profile. Once you click 'Submit', your new payment profile will be listed in the customer's information.

Payment Profile Details

Now that you know how to create payment profiles in a few different ways, let's go over some of the finer details.

First, you can view additional credit and debit card information by selecting the 'Read More' link on an individual payment profile. Here, you can view the issuing company and their information, as well as the type of card.

By selecting the three-dot options button located on the right, you can determine a few settings for the payment profile. Selecting this allows you to edit it and view its history. In addition, you can make the payment profile invisible if you don't want it to be listed on the customer website. If the payment profile is no longer used by the customer, you can set it as inactive here. Lastly, you can set whether the profile is the primary or secondary form of payment for a customer. This setting is symbolized by the keys displayed on the left. A gold key signifies that the payment profile is currently the primary form of payment.


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