Add a Customer Payment Profile


There is a lot of value in using LoanPro’s payment integrations. In order to process a credit card or eCheck through LoanPro you will have to enter payment information. If you don’t have an active Secure Payments (formerly PCI Wallet) account connected with your LoanPro account, you will not be able to add payment profiles. This is because the storing of payment data must be in compliance with PCI DSS (Payment Card Industry Data Security Standards).

How To

You can add a payment profile for a customer in three places within LoanPro: inside the customer file — either in Customers or Customer Manager or inside the Payments tab. Below are the steps for adding a payment using the customer file or the Payments tab.

The Secure Payments iframe that is used to enter payment card information is also used to enter bank account information. It is important for card security that you enter the card information into the payment card iframe only and not the bank account iframe. This is because bank accounts information is treated somewhat differently by the system, so, if cards are entered as bank accounts, raw card data may be retrievable.

Inside the Customer File

To add a payment profile inside the customer file, either navigate to Customer inside a loan or navigate to Users > Customer Manager inside your company account. Inside Customers or the Customer Manager, click the customer for whom you want to add the payment profile, and navigate to Payment Profiles inside the customer file.

Click Add to add a new payment profile. From the drop-down, select whether you are adding a credit/debit card, checking account or a savings account. 

You will then see options to enter information based on the payment profile type you selected. This screen will come directly from Secure Payments. This is because PCI DSS compliance requires that payment profile data be entered directly into our PCI compliant platform, Secure Payments.

Enter the card or checking account information and click  Submit .

Make sure you enter the credit card number into the correct field. If you enter it into the wrong field, the card number may be retrievable under some circumstances, compromising the security of your borrowers' information.

Your payment data will now be saved in Secure Payments. The account type will show in Secure Payments, so you will know if the bank account profile is a checking or savings account. Also, if you check the AVS Address Verify box, the address you entered for the card will be checked against the AVS (address verification system) to make sure it matches the one on file for the card. This should help prevent future rejections based on an address mismatch.

There are a few features that make entering a payment profile easier. If you are entering a debit/credit card, the card type will be added automatically when you enter the card number. If the address is in the US, entering the ZIP code will automatically populate the city and state values.

Finally, enter a name for this payment profile and click Save.

Inside the Payments Tab

To add a payment profile inside the payments tab, navigate to Servicing > Payments inside a loan. From there, you can save a payment profile for the primary or secondary customer on the account as a part of logging a payment. Click Add Profile. The payment profile can be entered on the Payment Profile Information step of logging a payment.

To add a new payment profile, click Add Profile. Things will work just as they did when adding a payment profile inside the customer file.

Once a payment profile has been added, you will be able to view it within the customer in LoanPro.

If you have the Card Attribute Lookup action turned on in Secure Payments, you can click the Read More link to expand some additional information about card payment profiles.

This will show you if the address was verified through AVS, the network ID, and a few additional pieces of information.

Additionally, to set a payment profile as the primary or secondary payment profile for a customer, select the or the icons respectively.

Additionally, you have the option to choose if the profile is visible on the customer website or not. Simply click the three dot menu icon to the right of the profile and select "Set as Invisible". This will mean that the profile is not visible on the customer website.

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