Default Cancel AutoPay Payment Process

These are additional processes that you can add to your LMS tenant to help streamline your loan servicing. You can either set them up yourself using process wizards, or reach out to your success specialist to enlist the help of our support engineers (tech support rates may apply).


A major function of LoanPro software is to make common company processes as streamlined and effective as possible, to save users on time and manpower. This article will cover how this is generally accomplished with the Cancel AutoPay Payment process.

Starting the Process

The Default Cancel AutoPay Payment Process is used to cancel payments that were scheduled using the AutoPay tool.

Enter the specific loan account where the AutoPay needs to be cancelled and navigate to the 'Wizards' tab. Select the 'Category' drop-down and click 'Payment Processing'.

The account must be in an 'Open' or 'Application' status and there must be an active AutoPay on the account in order to access the wizard. Click OPEN and START on the 'Cancel AutoPay Payment' wizard to begin the process. 

Follow the instructions provided to cancel the AutoPay payment. For more information regarding AutoPays, visit this page:  AutoPay Overview. Once the payment has been canceled, click NEXT to continue the process.

Choose an appropriate Action & Result, then document a note with any additional necessary information regarding the canceled AutoPay payment. Save the information and click NEXT  to complete the wizard and the process. 

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